Delivery Service:

  • Exosome online shop provides free Hon Kong local shipping service for any product purchase one set (buy 60 capsules get 30 capsules for free) or above and international free shipping service for any product purchase two sets (buy 60 capsules get 30 capsules for free x 2 sets) or above.
  • Product(s) will be delivered within 7 working days. The actual delivery time will subject to the stock and destination. It may take more time for remote areas.
  • Few more delivery days will be needed in the following situations:
    • Any out-of-stock items
    • Delivery details incomplete
    • Request from customer about the change of order or delivery details
    • During festive seasons or promotion period of our store
    • Caused by or resulting from accidents, traffic conditions, weather conditions or any other causes beyond Our scope of control
    • If orders are returned to us for reasons such as incorrect addresses, PO Boxes, failed delivery attempts or recipient’s refusal to the parcels, we can re-ship orders that are returned to us as undeliverable or unclaimed. However, customers will be charged for re-sending shipping fees and the previous shipping fee(s) (if any) will not be refunded.
    • “Working day” shall mean a day which is not a Saturday or Sunday or a bank or public holiday in Hong Kong.
  • You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you.
  • You are considered the importer and you should comply with all laws and regulations of the country in which you are receiving the goods. We will describe the goods as “Health Products”. Please note that some countries may have restrictions on the import and sale of some of our products to you. While we shall endeavour to assist you to fulfill the import or sale requirements imposed by local authorities, we are unable to accept any liability or be held responsible for any consequence or loss caused by or in connection with the import or sale requirements imposed by any local authority.
  • Delivery fee and handling fee are not refundable. There is an acceptance will be needed to process any refund case.

Terms and Conditions:

  • Special offer is limited. We reserve the right to make final decisions on suspension, variation or termination of the above offers at any time.
  • We reserve all rights to the online store and promotion item if there is any dispute.
  • We reserve the right to make changes to these terms and conditions from time to time without providing any prior notification.
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